Ticketmaster warns customers to take action after hack

BBC posted about a warning regarding the recent Ticketmaster breach. I’ve personally also seen emails from Ticketmaster regarding this situation including the free offer for identity monitoring. You can find the BBC post HERE. Here is the first part of that post ….

Ticketmaster customers in North America have been sent emails warning them to take action after the company was hacked in May.

Emails were sent overnight to Canadian customers, urging them to “be vigilant and take steps to protect against identity theft and fraud.”

The company has not commented on the notification process – however similar emails have reportedly been sent to victims in the US and Mexico.

The personal details of 560 million Ticketmaster customers worldwide were stolen in the hack – with cyber criminals then attempting to sell that information online.

Ticketmaster has not responded to the BBC asking it why it has taken so long to warn customers of the risks they face.

Previous news of the breach came from the hackers themselves, followed by a notice from Ticketmaster to its shareholders.

Ticketmaster confirmed that hackers had stolen names and basic contact details, without specifying which types of information had been obtained.

Hackers also stole encrypted credit card details, but the company has not responded to a BBC request for more information on how secure that encryption is.

Identity monitoring

According to the email seen by the BBC, the firm is urging customers to monitor their online accounts, including bank account statements, for any suspicious activity.

The company advises Canadian customers to sign up for identity monitoring services, which Ticketmaster is paying for.

“Identity monitoring will look out for your personal data on the dark web and provide you with alerts for 1 year from the date of enrolment if your personally identifiable information is found online,” the company said.

Ticketmaster suggests people watch out for any suspicious-looking emails that look like they are from the company.

When a data breach happens it can sometimes lead to secondary hacking or fraud attempts by other criminals who use your details to trick you into sending them money or downloading malicious software.

However, that is rare and there is little evidence that this happens at scale.

You can see the rest of the post by going HERE.

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