Tag Archives: Zenprise

The Importance of a BYOD Policy for Companies

Here is a guest post from Pierluigi Paganini. He is a security researcher for InfoSec Institute. InfoSec Institute is an information security training company now offering a mobile computer forensics course.

The IT landscape is dominated by the rise of paradigms such as cloud computing, mobile networking, and social networking, three concepts that have totally revolutionized the daily user’s experience on the web.

Users, in a more or less conscious way, have now become slaves of the concepts of mobility and connectivity, technological change has been rapid and has involved masses of people as never before. There are a billion people, acting as nodes in a global network and exchanging an unimaginable quantity of data, while ignoring the basic concepts of information security.

-        Which means are used for the data transfer?
-        Are the communications channels secure?
-        Where is the user’s information hosted?
-        What is the impact on user’s private and what is the impact of technological innovation for business?

All of these questions need careful reflection to avoid serious consequences for our data, for our digital identities, for our business.

Every day we read the world “BYOD” in many articles, but how much we know about it?

BYOD is an acronym for “bring your own device” and it refers to the fact that employees, business partners, and other users bring their own mobile computing devices, such as laptops, tablets, and smartphones, to the workplace for use and connectivity on the corporate network and for access to business data. The repercussions, from the security perspective, are extremely serious, because the absence of proper policies regulating the use of these devices exposes user and company to risk of data leak and cyber attacks.

These policies have to address the ways in which employees could use the devices once out of workplace, the mechanisms of access protection to be adopted, data encryption, data accessible by the mobile platform, and limiting the execution of applications that can be run outside the company (e.g., email client or data mining applications).one The Importance of a BYOD Policy for Companies

Suggestions for a secure BYOD policy

The proper management of mobile devices and their use by employees when outside is a critical aspect for the security of enterprises. Companies today may choose to be compliant to different standards and regulation; the majority of them, such as ISO 27001, already cover many aspects that could improve a BYOD policy.

Because the presence of mobile devices inside companies and government agencies has increased at an impressive rate, ordinary business relationships with other enterprises, such as clients and providers, require the definition and the adoption of a proper BYOD policy. Sophos proposed a document titled “BYOD Risks and Rewards” that reports that one in four devices used today for work are either smartphones or tablets.two The Importance of a BYOD Policy for Companies

Figure 1 – Sophos BYOD Survey

The SANS (SysAdmin, Audit, Networking, and Security) Institute in March 2012 published the whitepaper “SANS Mobility/BYOD – Security Survey.” The survey found that “only 9 percent of respondents felt completely aware of all mobile devices accessing their enterprise infrastructure and applications. At the same time, nearly 40 % felt they were fully aware of their devices, while nearly half did not have the level of awareness that they should.”three The Importance of a BYOD Policy for Companies

Figure 2 – SANS Institute -State of Mobile Devices Awareness

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Zenprise 7.01 Out Now : What’s New From Previous Version 6.6

Zenprise recently released an upgrade to their flagship mobile device management MDM solution. My team has been showcasing a previous version 6.6 and went through the upgrade to Zenprise 7.01 this week. The Zenprise ZDM upgrade took around 15- 20 minutes, which steps included upgrading the software and java on the hosting server. Here is a comparison of both versions of Zenprise ZDM.

Dashboard: Zenprise 7.01 now includes a dashboard or centralized landing page. From a visual perspective, it’s a great way to quickly identify the state of the system and managed endpoints. The picture below is customized for 6 different reports. Functionality wise, the previous version of Zenprise could accomplish the same things by clicking around.

Screen Shot 2012 10 10 at 12.23.00 AM1 Zenprise 7.01 Out Now : What’s New From Previous Version 6.6

iOS and Android Enrollment: The new 7.01 version of Zenprise offers a dedicated section for device enrollment that includes options such as  MDM server discovery, email or SMS notification. We felt enrollment was a weak spot for Zenprise however this release dramatically simplifies the process. The group enrollment features makes it much easier to deploy the Zenprise MDM software to a larger number of users at once. Furthermore, Zenprise 7.01 can import a CSV file to populate its database for bulk enrollment.

Screen Shot 2012 10 10 at 12.17.26 AM Zenprise 7.01 Out Now : What’s New From Previous Version 6.6

iOS Location Services, Geo-tracking and Geo-fencing: This is a huge feature. Admins can set location service policies to located devices at any given time. Geofencing allows admins to define a geographic perimeter and perform a selective or full wipe upon perimeter breach. We have had requests for Geofencing that range from stopping students from walking off with school issued mobile devices to military secured facilities wiping any device that leaves the controlled area. In high security areas it it possible to wipe a device on-demand as it exists a “safe” zone. Continue reading

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An Overview Of Zenprise Mobile Device Management MDM – Setting Up A Zenprise Lab

 An Overview Of Zenprise Mobile Device Management MDM – Setting Up A Zenprise LabBring Your Own Device (BYOD) has become a hot topic for many industries. Lately security people are using the term BYOD like datacenter folks classify everything as Cloud. My team has advised our customers using a best practice BYOD architecture (more info HERE) and like many consultants feel Mobile Device Management aka MDM is a key factor.

A few months ago I posted about one of the market leaders, MobileIron, HERE. I have received multiple requests for another vendor and chose the current leader Zenprise according to Gartner’s Report “Critical Capabilities for Mobile Device Management”. Plus I really like Zenprise.

Zenprise offers all the popular features expected from leading MDM vendors such as controlled remote wipe, policy enforcement (passwords, etc.), flagging jailbroken devices and enabling location. A few differentiators as of today for Zenprise are the ability to remotely login into phones (similar to remote desktop for windows), secure content distribution and Mobile DLP, application-specific VPN tunnels, and SIEM integration.

The architecture of Zenprise is similar to other MDM vendors. They have a management system (Zenprise Device Manager, or ZDM) and enforcement system (Zenprise Secure Mobile Gateway (SMG)). The Zenprise SMG is what denies email services to devices that violate policy. They also have a component that sits inside the network and does advanced diagnostics and troubleshooting for Microsoft Exchange and BlackBerry Enterprise Server (Zenprise Service Manager, or ZSM). Like many MDM vendors, Zenprise has an agent that sits on endpoints to enforce policy. Most people install both the ZDM and Zenprise SMG since it makes sense to enforce policies. Licensing for cloud or on-premise is based on the number of endpoints and drops as larger quantities are purchased.

To try Zenrpise out, go to https://zencloud.zenprise.com/zencloud/cloudUser/create and fill out the form to gain access to a free trial of the cloud service. You can also request Zenprise software to setup an on-premise trial however you will have to request that from a Zenprise sales person or partner such as World Wide Technology Inc. One you gain access to the management system, login in and you should hit the main dashboard.

Screen Shot 2012 05 09 at 2.14.11 PM An Overview Of Zenprise Mobile Device Management MDM – Setting Up A Zenprise Lab

After logging in, the main Zenprise landing page will show devices you are managing. Details include Jailbroken / Rooted, Managed / Unmanaged, Serial numbers, IMEI/MEID, last connected, User, OS Version, etc. You can click a device and see details such as what apps are installed, how much battery life is available, installed certificates, etc.


Screen Shot 2012 05 09 at 2.40.40 PM An Overview Of Zenprise Mobile Device Management MDM – Setting Up A Zenprise Lab

Zenprise policies are pretty easy to setup and can be device specific. The screenshot below shows a blacklist policy for Angry Birds and Dropbox on iOS devices. Screen Shot 2012 05 10 at 3.51.53 PM An Overview Of Zenprise Mobile Device Management MDM – Setting Up A Zenprise Lab

You have a few options in Zenprise to add a new device. One option is downloading the Zenprise agent from iTunes / Google Play and enrolling. Enrolling requires the ZDM address, username and password. Once you login, it will prompt you for certificates and any profiles configurations setup by administration. IMG 0012 An Overview Of Zenprise Mobile Device Management MDM – Setting Up A Zenprise Lab

Once Zenprise is installed, the user can access apps offered by administration and view the agent configuration. IMG 0017 An Overview Of Zenprise Mobile Device Management MDM – Setting Up A Zenprise Lab

Other methods in Zenprise to add devices include registration using the administration dash (asks for the serial number of the device) and sending out a registration link via email or txt.Screen Shot 2012 05 14 at 11.02.55 AM An Overview Of Zenprise Mobile Device Management MDM – Setting Up A Zenprise Lab

There are many options in Zenprise for reports which include inventory, software, jailbroken / rooted and hardware. Below is a screenshot from the next release coming out in June/July 2012. Check out www.zenprise.com for more info on their solution. NewZenImage An Overview Of Zenprise Mobile Device Management MDM – Setting Up A Zenprise Lab

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Mobile Device Theft : How They Get Into Your Locked Phone And What You Can Do

 Mobile Device Theft : How They Get Into Your Locked Phone And What You Can DoEverybody hates losing things. It drives you mad looking in the same places thinking a magic gnome will put your item back. Usually that doesn’t happen. Especially when it’s a highly desired product such as a mobile device. Mobile devices are becoming a leading target for theft since they can carry as much sensitive data as a standard laptop. Hackers can steal your photos, instant messages and web history. Some mobile app leverage cookies that never expire meaning hackers could essentially access sensitive websites such as your bank account through replaying old sessions.

How are these types of hacks executed? For iOS products, a hacker could take your device, spend 10 minutes jailbreaking it so they can install a remote Trojan / Administration app before returning it. This would permit the hacker unlimited continuous access into your life. Another option is dumping the records on their computer to go through later and selling the hardware on ebay. Either way, you have been PWN3D and possible put your employer as well as family at risk of future attacks.

These are just some of the methods used if your device is stolen. See this post regarding an attack calling your phone and remotely hacking your voicemail HERE

 Mobile Device Theft : How They Get Into Your Locked Phone And What You Can DoThere are things you can do to defend against mobile device theft outside not misplacing your phone. Most manufactures offer password protection as well as limiting information exposed pre-login (IE not displaying text messages or other alerts until the phone is unlocked). Enable password features and stay away from easy passwords such as a row of numbers (1234) or the same number (4444). Some devices offer more complex password options than PINs which is great if available. Shorten the sleep/auto lock timer so the window your device is unlocked is limited in the event its stolen. When you are not using your device, press the lock button. Many mobile device screens absorb fingerprints after use, which make it easy for hackers to guess your password. Consider a protection screen that includes fingerprint resistants. Some devices offer location and remote wiping services that can be used to locate and secure lost or stolen devices. Also make sure to notify your employer if a device containing cooperate email or other sensitive services is stolen.

 Mobile Device Theft : How They Get Into Your Locked Phone And What You Can DoEmployers should take securing mobile devices accessing cooperate data very seriously. Some approaches to improve mobile device security are utilizing endpoint management products such as Mobile Iron or Zenprise to enable features described above as well as check for Jailbroken devices (More info on this subject can be found HERE). Employees may not be willing to apply security applications on their mobile devices, which IT could focus on protecting the network as well as data that rests on mobile devices as an alternative to MDM (mobile device management). Some examples are using access control technology to check if mobile device meets company standards before permitting access. Other options are leveraging Data Loss Prevention (DLP) technology, which stops sensitive data from moving to a mobile device or encrypting that data with additional authentication to access. Sandbox solutions are an alternative by locking down the data in a secure session that expires after use (example is Good Technology). Another important function to consider is enforcing VPN tunnels whenever a mobile device accesses data outside of the internal network. This protects against common man in the middle attacks targeted at mobile devices using open wireless networks.

The good news for employers is there are many options for securing mobile devices and the data they use. The investment in mobile security should at a minimal match securing other devices with sensitive data such as laptops and servers. Don’t let mobile devices be the weakest link into your network!

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Mobile Device Management Testing: Setting up a basic Mobile Iron lab

Mobile device security is a hot topic for 2012 and some current industry leaders are Mobile Iron, AirwatchGood Technologies and Zenprise. There are two approaches to addressing mobile device security, which are a “sandbox” or “application management” approach (more info can be found HERE). My team found the majority of our customers prefer the application management approach offered by Mobile Iron and Airwatch. For those interested in evaluating Mobile Iron, below are some steps to setup a basic lab for testing functions such as remote wipe, policy enforcement, flagging jailbroken devices and other features.

Mobile Iron has two parts to their solution. There is a Mobile Iron VSP (management system) and Sentry (policy enforcement) server that can be a physical appliance or virtual server. The Sentry piece isn’t required but used 95% of the time since it enforces policies built by the VSP. A basic Mobile Iron lab will need ESX4.0 or greater, around 4GB of memory and 40GB of disk space. You can download a Mobile Iron ISO from https://info.mobileiron.com/free-smart-start-trial.html. Mobile Iron will need some ports opened for communicating to devices and data synchronization. Plan to open outside ports 8080 or 8443, 9997, 9998, 443, 2195 / 2196 and inside ports 25, 389 / 636, 9090, 443, 22 and 8443 depending on what services you will be testing. Ports can be changed on the main dashboard if needed.

After booting the Mobile Iron VSP for the first time, you will be prompted to enter basic network information (subnet, gateway, etc.). Fill out the requested information and wait for the VSP to boot up. Access your Mobile Iron system via the domain name you provided plus /admin (IE. mydomain/admin) and you will see a login. Login with the username and password specified during the initial build and you will see the following dashboard.Screen Shot 2011 12 30 at 11.08.19 AM Mobile Device Management Testing: Setting up a basic Mobile Iron lab

You can add local users by clicking “Smartphone and users” or a LDAP (under LDAP) for user database integration. At the very top, there is a system link to configure management settings. Make sure to configure SMTP under email settings so you can test alerting. Verify and update basic network info that configured during the initial setup. You can also check for software updates under the maintenance tab.

For those testing Apple products, Mobile Iron recently added an enhanced certificate option that doesn’t require a  Apple development license to generate a cert (we learned this the hard way and paid the $299 weeks before the update). For users looking to test custom built applications, a developer license is required however labs testing basic functions such as managing existing apps via the app store, mobile security, etc. won’t need this. Create a certificate and upload it under Smartphones, Settings and Local Certificate Authorities. To read more on generating IOS certificates, go HERE.

At this point, you have a working Mobile Iron VSP and can register a test device a few different ways. One way is to click the Register button in the VSP and fill in the request page. An email will be send to the user you created explaining how to download the Mobile Iron application, server name, user name and password. A second way is to go the user GUI, which is your domain without /admin at the end. Users can log in and register their devices based on accounts created in the Mobile Iron VSP. A third way is having users find the Mobie Iron app using their mobile devices and filling out the server information that is sent via email requests from the VSP. Below are some pictures me registering devices

.phone Mobile Device Management Testing: Setting up a basic Mobile Iron labScreen Shot 2011 12 30 at 4.00.38 PM Mobile Device Management Testing: Setting up a basic Mobile Iron labyes1 Mobile Device Management Testing: Setting up a basic Mobile Iron lab

Labels are used to group device types and policies together. The default labels and new ones can be built under Smartphones & Users, Managed Labels. Policies are checks that can be performed on devices part of Labels. Policies can be found at Security & Policies, All Polices. Compliance Actions are what can be done if a Policy is violated (IE blocking or sending a alert if somebody violates the policy “Downloading Angry Birds”. Test out building a label and apply some policies to that label. Create a few Compliance Actions for each policy such as sending out alerts. Place some users under your test label and register a device. Below is a screenshot of testing a policy against Angry Birds on IOS devices.

This is a very brief crash course on Mobile Iron. Check out http://www.mobileiron.com/ for more information on their solution. I’ll probably do a simliar post for those looking to test AirWatch in the near future. Happy New Year! 
Screen Shot 2011 12 30 at 11.03.14 AM Mobile Device Management Testing: Setting up a basic Mobile Iron lab

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What To Look For In A Mobile Device Management MDM Solution

 What To Look For In A Mobile Device Management MDM SolutionIT administrators are being asked to come up with ways to permit mobile devices onto the corporate network in a secure fashion (via MDM Solution or other technology) . This subject touches a few technology areas such as access control, secure wireless, data protection and secure management of mobile devices however the focus for this piece will be mobile device management. Members of my team have tested the MDM leaders such as Mobile Iron, Airwatch, Zenprise, Good Technology, McAfee, Symantec, etc. and summed up the following as things to consider when evaluating a Mobile Device Management solution.

The first thing to consider is your desired MDM Solution Policy. Typically there are three scenarios to address:

1) GUESTS / PERSONAL DEVICESDevices coming on the network as guests that you don’t manage or access internal data

2) CONTRACTORS / PERSONAL DEVICES ON NETWORK- Devices coming on network with partial access to corporate data

3) EMPLOYEES / CORPORATE  DEVICES - Devices with full network access and managed by corporate.


 What To Look For In A Mobile Device Management MDM SolutionThe target of most MDM solution requirements is addressing items 2 and 3 while item 1 is typically covered by an access control technology. The two common approaches taken by MDM vendors are a sandbox or endpoint management offering. Sandbox or secure container technologies provide the most security by protecting corporate data within a sandbox application. Policies for encryption, data loss prevention and limiting data access can be controlled through MDM issued access methods rather than what is offered by the device manufactures. Most mobile device offerings give power to users (all but blackberry) however sandbox technology protects the data regardless of rights provided to users. The main con against the sandbox approach is not utilizing native device applications such as built in email, which tends to impact user acceptance. Good Technologies is an example of a sandbox based MDM solution.

MDM solutions that offer an endpoint management approach support specific vendors (Apple iOS, Android, etc) and compliment existing native applications. Application management MDM solutions leverage an agent on mobile devices to control applications as well as issue commands such as remotely wiping sensitive data. Its hard to say application management MDM solutions address a specific threat category however risk is dramatically reduced by using them to remove hacked / jail-broken devices, permitting approved applications and managing native security options such as passwords and data removal. Application management MDM solutions tend to be more suited for “Bring your own device” requirements while sandboxed MDM solutions favor corporate issued mobile devices.

Other factors to consider are provisioning mobile devices and proper control of data access. Consider the activation and enrollment options for the three use cases listed above (Guests, Contractors and Employees). Can employees register personal devices for access via a GUI or will it require an administrator? How well does the MDM solution assign and manage corporate controlled devices? What are the maintenance options regarding standardizing and upgrading mobile device software for corporate managed assets? Can the MDM solution provide reports listing all applications on mobile devices accessing the network? A strong MDM solution should handle all of these, which specific data access is controlled based on how users authenticate via local authentication or advance access control solutions.

 What To Look For In A Mobile Device Management MDM SolutionThe final thing to consider is MDM security features which usually are common across the leading vendors. Top features include verifying device configuration policies such as checking for hacks or jailbreaks. Policies should be flexible depending on if devices are corporate or personal. Mobile device applications should be verified and controlled to avoid vulnerable software such as a game with backdoor malicious intent. Remote wipe capabilities should be available and focus only on corporate data (IE do not wipe personal email, contacts, etc. without the end-users’ permission). Data protection such as password enforcement should be enabled  through a centralized platform. All of these features should be displayed in a report so leadership can verify the security status of mobile devices accessing corporate data.

Every MDM vendor has their own way to accomplish its features so it’s a good idea to develop your policy and match it to MDM solution rather than an open comparison between products. Hopefully this gives you some points to consider for your MDM evaluation. Also note subjects like access control, two-factor authentication, secure wireless and other technologies should be considered for a complete solution.

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